Below are answers to some frequently asked questions.
What is the delivery time?
We aim to have orders delivered to your home in 3 business days. For deliveries abroad we estimate a delivery time of 5-7 business days.
What are the shipping costs?
We ship with DHL/ DHL Parcel. For each product we decided if it can be sent by mail to the letterbox or in a package.
- By mail to thr letterbox: €3,95
- By parcelpost: €6,95
- Belgium & Luxembourg:
Parcelpost from 10kg.: €20,-
By mail: €4.95
Parcelpost from 10kg:€25,-
Parcelpost from 10kg: €30,-
Parcelpost from 10kg.: €30,-
Will I always get a confirmation when I place my order?
Yes, if you order online, you will receive a confirmation at the email address you provided. As soon as your order is despatched, you will also receive a message from us.
How do I return an item?
If you are not completely satisfied and would like to exchange or return an item? No problem at all! Within 14 days of receiving the delivery, you can return the items without any problems, please contact firstname.lastname@example.org
When returning, please take the following in account:
- Make sure you return the items within 7 days of receiving your order.
- The items must be returned in its original condition. Also, please make sure that the returned items are properly packed so that they will not be damaged when they are sent back to us.
- The costs for returned items are to be paid by you. Only send the items back using the track&trace option.
- The returned items will not be taken back if: they are worn/washed, or if they are damaged and/or you have tried to repair any damage yourself.
- The purchase amount will be refunded excluding. the shipping costs paid.
5102 GN Dongen
Your return will be confirmed by e-mail, after processing. Refunds will be made to you within 14 business days.